Shipping & Returns Policy
(Continental United States + Hawaii + Alaska)RETURNS
- Returns must be received by Heist within 15 calendar days of original order date.
- Please ship to: Heist 1100 Abbot Kinney Blvd Venice CA 90291
- Upon inspection of your return, a refund will be issued in the same form as the original payment.
- Sale items & jewelry are final sale.
- Items returned must be unworn, unstained, unwashed, unaltered and in perfect condition, with all tags still attached. Shoes must be in original, undamaged box.
- Swimwear must be returned with hygienic liner intact. Socks must be returned unopened, in original packaging.
- Heist reserves the right to refuse returns at its sole discretion.
- All orders are shipped requiring direct signature upon delivery. If you would like to release signature please choose that option at checkout.
- Should you request delivery without signature, you assume full liability for the package as soon as it is handed to the courier service.
- Shipping charges are non-refundable. If package is refused or returned undeliverable, all round-trip shipping costs will be deducted from refund.
- Orders received before 2pm PST Monday - Friday will be shipped out same day. Orders received after 2pm PST on weekdays or during the weekend and holidays will be shipped the following business day.
- At this time, we are unable to accommodate returns on international orders.
- All import duties and taxes are the buyer's responsibility.
- Buyer assumes full liability for the package as soon as it is handed to the courier service.
- If package is refused or returned undeliverable, no refund or credit will be issued by Heist.