Shipping and Returns
(Continental United States + Hawaii + Alaska)
- Returns must be received by Heist within 15 calendar days of original order date.
- FULL PRICE items qualify for REFUND to original form of payment
- SALE items qualify for STORE/WEB CREDIT in the form of a gift card
- Items designated as "FINAL SALE" may not be returned for any credit
- Please ship to: Heist 1100 Abbot Kinney Blvd Venice CA 90291
- Items returned must be unworn, unstained, unwashed, unaltered and in perfect condition, with all tags still attached. Shoes must be in original, undamaged box. Swimwear must be returned with hygienic liner intact. Socks must be returned unopened, in original packaging.
- Heist reserves the right to refuse returns at its sole discretion.
- All orders are shipped requiring direct signature upon delivery. If you would like to release signature please choose that option at checkout.
- Should you request delivery without signature, you assume full liability for the package as soon as it is handed to the courier service.
- Shipping charges are non-refundable. If package is refused or returned undeliverable, all round-trip shipping costs will be deducted from refund.
- Orders received before 2pm PST Monday - Friday will be shipped out same day. Orders received after 2pm PST on weekdays or during the weekend and holidays will be shipped the following business day.
- At this time, we are unable to accommodate returns on international orders.
- All import duties and taxes are the buyer's responsibility.
- Buyer assumes full liability for the package as soon as it is handed to the courier service.
- If package is refused or returned undeliverable, no refund or credit will be issued by Heist.